Quiz: Dealing with Difficult People and Situations

T. rexHow well do you handle difficult people and situations? Are you familiar with the basic technique of Agree-Empathize-Inquire? Take this quick quiz to see how well you score.  Each question poses a scenario and asks for your response. At the end you'll be given feedback on your answers.

 

Questions10
Attempts allowedUnlimited
AvailableAlways
Pass rate75 %
Backwards navigationAllowed
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